Frequently Asked Questions (FAQs)

General Virtual Meeting FAQs


How do I register?
Registration opens Wednesday, July 29, 2020.

What should I expect if registering for the Virtual Meeting?
ASHG 2020 Virtual Meeting will officially begin on October 27, 2020 and run through October 30, 2020. These dates will have a combination of live and on-demand sessions of plenary sessions, abstract-based platform talks, invited sessions, poster sessions, and a virtual Exhibit Hall. See the Virtual Meeting schedule here and view the What is a Virtual Meeting? web page here.

Plus, there will also be a Professional Development day that includes a virtual Career Fair and interactive workshops to look forward to. More details are coming soon! See more registration-specific FAQs here.

How much does it cost to attend virtually?
Registration rates for the Virtual Meeting can be found here – members can expect to enjoy discounted rates for early-career, trainee, and Developing Country scientists. The cost to attend, however, is where you will see the most significant savings. By attending virtually, you won’t need to book travel or accommodations and will be able to attend the meeting from the comfort and convenience of wherever you are.

I already registered for the Virtual Meeting. Will I still receive the 50% off 2021 membership dues?
All ASHG members who register for this fall’s annual meeting will receive 50% off their 2021 membership dues. A discount code for 2021 membership will be emailed to you in early December. 

I don’t see workshops, career development, and other sessions I expect at the Annual Meeting. When will these events take place?
As part of the fee to register, you will also receive a full day of professional development activity, a career fair, interactive workshops and more. Please find these events in our online planner here.

I am an invited speaker for ASHG 2020 in sessions and/or workshops. Will I still be able to present?
Yes! ASHG will be in touch with you soon and will be discussing the new format with session organizers.

I submitted an abstract – what happens now?
Notifications of acceptance have been sent to authors on August 12, 2020.

Updated speaker and poster instructions will be shared with presenters in mid-September.

I booked a hotel reservation in San Diego. How do I cancel my hotel room?
If you booked your hotel through ASHG’s reservation system, onPeak, it will automatically be cancelled. If you booked with the hotel directly or another provider, please contact them directly to cancel.

Will I be charged a cancellation fee for cancelling my room or block of rooms?
No, there will be no cancellation fees or penalties for rooms booked through onPeak. Please email with any questions.

Will I be refunded for airline tickets?
No, ASHG will not refund individual airline ticket costs. Please contact your airline directly regarding ticket cancellations. If you purchased travel insurance, please contact your provider for information and next steps.

I applied for an ancillary event like a consortium meeting or reception; what should I do?
ASHG will link to ancillary events that occur outside of official meeting hours on our online schedule. Please submit your event and link here. For question, please contact

If I receive a Developing Country Award, what am I eligible to receive?
You will receive complimentary registration for the ASHG 2020 Virtual Meeting, as well as complimentary 2020 and 2021 ASHG membership. Your poster presentation will also be highlighted within the virtual platform.

If I receive an Charles J. Epstein Recognition Award, what am I eligible to receive?
Semi-finalists will receive complimentary registration for the ASHG 2020 Virtual Meeting and your poster presentation will be highlighted within the virtual platform. If you are chosen as a finalist, you will compete virtually and the Awards Committee will choose the winner. All award money ($750 for semi-finalists, $1000 for finalists, and $2000 for winners) will be mailed after the Annual Meeting.

Will I still receive a Certificate of Attendance and/or Certificate of Participation?
Yes, following the Virtual Meeting, ASHG will email all attendees with information about accessing their Certificate of Attendance and/or Certificate of Presentation to download.

I am an exhibitor. What do I need to do?
You should have received an email asking you to complete a form to indicate what would like to do, including rolling funds over to 2021. There will be a dynamic and interactive Virtual Exhibit Hall that you will want to be a part of for which you can roll funds over to and continue your participation. For more information, see the exhibit web pages, or contact Carrie Morin, ASHG Associate Director of Exhibits at

Registration FAQs

Questions? or 774-247-4003

What does my registration fee include?
The registration fee includes:

  • 16 plenary abstract talks
  • 10 invited workshops
  • 180 platform talks
  • 18 invited sessions
  • 90 minutes of poster talks and dynamic poster sessions
  • CME/CEUs available
  • Access to all sessions on demand for 12 months following the meeting

Plus: Workshops, networking opportunities, virtual Exhibit Hall, career development activities, award presentations, Epstein and Developing Country Award recognition, diversity and policy forums, CoLabs, industry education events, a career fair, and more!

How do I register for the meeting and what are the rates?
The registration link and rates can be found on the registration page. Payments must be made by credit card (American Express, MasterCard, Discover, or Visa only). You will need an ASHG Portal account to register. Please note we do not accept check registrations, purchase orders, or wire transfers. If you need assistance, please contact customer service at or 774-247-4003.

Registration rates for the ASHG 2020 Virtual Meeting will be released shortly – please expect a member discount and discounted rates for early-career, trainee, and Developing Country scientists. The cost to attend, however, is where you will see the most significant savings. By attending virtually, you won’t need to book travel or accommodations and will be able to attend the meeting from the comfort and convenience of wherever you are.

I don’t know if I have an ASHG Portal account.
If you have attended an ASHG Annual Meeting, submitted an abstract, are a past or present member of ASHG, or have interacted with the Society in another way, you likely have an account. If you are unable to identify the email with which your account is associated, please contact

I am a current member, but when I register, the form does not recognize my member status.
In order to ensure that your member status is recognized, you should make sure that you are entering the same email address in the registration form as you used in your ASHG membership profile. If you are unable to identify the email with which your account is associated, please contact

Can someone else register another person or multiple attendees at once?
Yes, as long as they can provide all of the necessary information and payment. Registration is completed using the registrant’s ASHG Portal log in information. If you need to register multiple attendees at once, please contact customer service at or 774-247-4003.

How do I reprint my receipt? How do I send my confirmation and receipt to a colleague?
Please visit the Registration Resource Center to access and/or send your receipt.

How do I add the CME/CEU fees to my registration?
You can purchase continuing education credits during registration or in the Registration Resource Center after you have registered. You will be required to answer a few questions for each CME/CEU session you attend in order to obtain credit. Purchasing the credits alone, does not claim them.

What is the cancellation/refund policy?
Registrants must send a written request containing their registration number to by September 30, 2020. All cancellations are subject to a non-refundable processing fee of $75.00 (USD). Meeting registration cannot be transferred to another person. No refunds will be issued for requests received after the cancellation deadline.

Virtual Meeting Platform FAQs


ASHG 2020 Virtual Meeting will be hosted on a virtual meeting platform hosted by ASHG’s partner, Intrado. Here are some common questions.

What time zone will events be held?
All live events are held in Eastern Standard Time (EST). Once the live event has occurred, it will be available to view on-demand, although please note that the schedule was set to be inclusive of as many time zones as possible. See the official schedule here.

Is Intrado an app, or is it streaming? What do I have to download?
Intrado is a cloud-based secure streaming conference solution, and the conference features a secure single sign-on requirement. ASHG will provide more information prior to the Virtual Meeting so you can run system requirement checks.

Can my computer or mobile device handle the virtual event?
Most up to date computers and mobile devices such as laptops, desktops, handheld tablets, and smartphones can run the virtual event. Prior to the event, you will be able to perform a system check that will analyze your internet browser, internet connection, and network settings to be sure they are optimized for your viewing experience.

Do I have to be at a desktop computer to access the Virtual Meeting?
The ASHG 2020 Virtual Meeting platform is mobile responsive so you can access content on any device connected to the internet including laptops, desktops, handheld tablets, and smartphones.

Do I have to watch the conference from the same device used to register? Another person usually registers on my behalf but will not be the one participating.
Your registration login can be used on any piece of equipment, but you do have to use the email address that was provided when you registered. Please make sure the person in charge of registration provides individual emails, so every attendee can sign in using the required single sign-on credentials.

Will this have a single login where a group can attend together, or is it intended as an individual attendance?
The conference is a single sign-on experience and intended only for individuals. Each registration is just for a single person, and the content cannot be exported out of the platform for a shared experience.

Can I connect with other attendees?
Yes! There will be many networking opportunities available within the platform during the Virtual Meeting days. Stay tuned for more information.

How do I access all of the conference content, both during and after the event?
The conference features both live and pre-recorded sessions that registered attendees can view beginning October 27. All registration categories provide access to all scientific sessions, poster sessions, the virtual Exhibit Hall, and networking spaces with human genetics professionals, as well as additional Virtual Meeting resources.

All content will be available on-demand for all registrants for twelve (12) months following the meeting, at no additional cost.


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