ASHG 2025 Registration Refund Request Form

You must submit a cancellation/refund request no later than August 29, 2025 by 5pm ET, for a full refund minus an $80 administrative processing fee. ASHG will not process refunds after this date. You cannot transfer registration to future Events or another attendee.

If you made a purchase using incorrect payment/credit cards, there is an $80 administrative processing fee to change payment. This request must be made no later than August 29th, 2025 at 5pm ET. ASHG will not accept new payments until refunds and processing fees are complete.

Add-ons (ticketed events, CEUs, and any other items at an additional cost) are refundable only if you cancel meeting registration by the above date. Add-ons are non-refundable if not cancelling meeting registration, non-transferable, and non-exchangeable.

After the above deadline, ASHG does not provide a refund due to travel carrier cancellations or other unforeseen incidents beyond ASHG’s control. ASHG offers full refunds and waives the cancellation fee to registrants whose attendance is barred due to visa denial or inability to obtain a visa in time for the meeting. Please provide evidence of your denial or inability to obtain a visa. Visa denial cancellations must be requested by the last day of the meeting to receive a refund.

Refunds may take up to 15 business days, with longer waiting times during busy periods such as the early bird deadline and advance/cancellation deadline.

The following are not eligible for refunds:

  • You must already be or become a current ASHG member when purchasing registration to receive member discounts on registration rates. ASHG will not provide refunds if you purchase membership after registration.
  • ASHG will not refund incorrect registration pricing due to incorrect purchase of membership type. If you believe you purchased an incorrect membership type, contact us prior to purchasing registration to receive registration pricing for the membership you should have.
  • Government employees who purchase an item that is not permitted by the government will not be refunded for the item.
  • Guest passes.

Name(Required)
Email(Required)
Please use the same email that you used to register for the meeting.
Please provide the order number for your registration, as found on your emailed receipt.
Please provide any other information to aid ASHG in reviewing your request.
This field is for validation purposes and should be left unchanged.