Hotel Reservations

Questions: ashghousing@onpeak.com


Bulletin Board for Room Sharing

In order to save on hotel and travel costs, we encourage use of the bulletin board to find a roommate, to share a ride/car pool or just to start a discussion on a topic of interest.


Official Hotels

Hotel Reservations

The deadline to make hotel reservations through onPeak, ASHG's official housing bureau, at the advance rates has now passed. All new requests for reservations, changes, or cancellations should now be requested directly with the hotels in Vancouver. View a list of official hotels with telephone numbers.

Book Your Hotel Here »

Best Rate Pledge
We comparison shop to ensure our CAD rates remain the lowest.

Pay Delay
Ease your commitment — book now, pay later.

No Fees
Escape from booking, change and cancellation fees.

Flexibility
Plans change. Housing lets you make adjustments without penalty.

Deep Discounts
Buy-in-bulk hotel rates, with savings passed on to you.

Book Your Hotel Here »

Be sure to add your hotel rewards number when booking to receive points for your loyalty program.

Hotel Map and Advance Rates

Download a Vancouver map of our official hotels. Or to view an interactive map, visit the booking website, choose your category and click the 'Map' button. View a list of ASHG official hotels and rates.

Need Help?

View our Frequently Asked Questions for more information about housing. To contact onPeak by email, submit our online form; or call us at (800) 219 8916 within the U.S. and (312) 527 7300 outside the U.S.

Beware of Unauthorized Hotel Solicitations

Note that onPeak is the only official housing company associated with our event. While other hotel resellers may contact you offering housing for your trip, they are not endorsed by or affiliated with the show. Beware that entering into financial agreements with non-endorsed companies can have costly consequences.

Hotel Policies and Special Requests

Payment Guarantee Policy
A deposit equal to one night's room and tax is required to guarantee your reservation(s). You may provide a valid credit card, with an expiration date after your scheduled departure date, or a check made payable to onPeak. Checks are to be sent to: onPeak, c/o ASHG Housing, 350 N. Clark Street, Suite 200, Chicago, IL 60654. Checks must be received by August 1, 2016. Reservation(s) not guaranteed are subject to cancellation.

Your credit card will not be charged at the time of booking. The hotel, not onPeak, may charge your deposit up to 30 days prior to check-in. If you plan to use one credit card to pay for more than one reservation, please email ashghousing@onpeak.com for your hotel's credit card authorization form.

Changes/Cancellation Policy before September 14
If you need to make any changes or cancellations to your reservation on or before September 14, 2016, make your changes through the onPeak online reservation system or call 1-800-219-8916. Changes or cancellations to your reservation after this date must be made with the hotel directly.

Changes/Cancellation Policy after September 15
If you need to make any changes or cancellations to your reservation after September 15, you must contact the hotel directly. All changes are based on availability. Failure to arrive on your confirmed date will result in one (1) nights room and tax no-show penalty (charged to the credit card provided). Reservations must be cancelled at least 72 hours prior to arrival to avoid loss of deposit.

10+ Rooms: Attrition/Changes/Cancellation
Rooms without names will be released and placed in attendee general sale on July 16. All changes and cancellations must be made in writing to ASHG Housing 72 hours prior to arrival. Cancellations received less than 72 hours prior to arrival will be charged one (1) night’s room and tax cancellation fee (to the credit card provided) in addition to forfeiture of your hotel deposit. For any cancellations made at least 72 hours prior to the arrival date, the deposit will be refunded. Failure to arrive on your confirmed date will result in one (1) night’s room and tax no-show penalty (charged to the credit card provided).

Every group reserving 10 rooms or more must agree to a room block agreement contract. Once the group block is confirmed, each group will be responsible for picking up 80% of the block's total room nights. Groups will be required to confirm the total number of room nights needed as well as a list of names assigned to the block by July 15, 2016. Any rooms not confirmed by this date will be released. Should the actual block fall below 80% of the confirmed block, the group will be billed the difference between the hotel's actual pickup numbers and 80% of the agreed-upon total room nights. These monies are due within 30 days of receipt of invoice.


Confirmations

Hotel confirmation will be emailed to you from onPeak/ASHG Housing once your reservation has been confirmed. An email address is mandatory to receive a reservation confirmation. Remember to check your spam email for your confirmation. You will not receive a separate confirmation from your hotel.


ADA/Special Needs

Please check the appropriate box on the hotel reservation form to indicate any special needs such as wheelchair, vision-impaired, and hearing-impaired accessible rooms.